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Internet Banking

Welcome to the Banco MUFG Brasil S.A. Internet Banking

Convenient and safe Internet Banking allows you to perform your financial transactions wherever you are.

Turning easier your business day and optimizing your time.

Security
tips

When accessing your account using Banco MUFG Brasil S.A. Internet Banking, pay attention to these recommendations for safe carrying out transactions:

  • 1

    Avoid using public computers to access your account or make financial transactions

  • 2

    Keep your user list and profile updated on the system (approver, operator, consultant), as well as products and approved limits

  • 3

    Your Token (electronic security device) does not require updating. Therefore you should never accept or allow updates

  • 4

    Remember that management of users who access Internet Banking is the master user's responsibility

  • 5

    Beware: Banco MUFG Brasil S.A. never sends e-mails or text messages and does not make calls asking for passwords, access codes or Security Token codes

  • 6

    Whenever you access Internet Banking, before you enter your electronic password, make sure that the website is certified (click on the padlock next to the URL to confirm that the site is safe)

+ TIPS

Frequently Asked Questions
Use of the Security Token

HOW DO I DEACTIVATE THE SECURITY TOKEN?

If you are unable to use the Security Token (due to loss, breakage, theft, dead battery, etc.), you must request to the Master user to disable the device. If you are the Master user, just make a direct request to Internet Banking Service Center by phone at (55 + 11) 3268-0308.

CAN THE MASTER USER DISABLE AN OPERATOR USER'S SECURITY TOKEN?

Yes. The Master user has permission to disable any Operator user's Security Token.

IF THE SECURITY TOKEN IS DISABLED OR AWAITING SHIPMENT, CAN INTERNET BANKING STILL BE ACCESSED?

No. However, while waiting for the physical token delivery and with the permission of the company, you may associate an electronic/virtual token to your user in order to access the Internet Banking.

+ QUESTIONS


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I forgot my password

If you do not have your password with you or do not remember it, follow the steps below to request a new password:


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Access to Internet Banking.

Banco MUFG Brasil S.A. Internet Banking is convenient and safe, allowing you to execute financial operations wherever you are.

How to access Internet Banking, step by step:


  • Phase 1

    Username and Password: To access Internet Banking, enter your username and electronic password. Proceed to the next step. This access data should be registered directly with the manager.

    Identificação por login e senha de acesso
  • Phase 2

    The Security Token is an electronic security device that provides even more protection and security for transactions carried out using Internet Banking.

    Synchronizing the Security Token.


    • All electronic devices (physical Token, virtual token) has a unique serial number that confirms whether the device corresponds to your user. Please check this information before continuing the process. For e-CPF, the synchronization process described below is not necessary.
    • To synchronize your Security Token, you must enter the Password 1 and Password 2 fields, using the two six-digit sequences generated by the device. After entering them, you just need to confirm.
    • If 3 (three) invalid synchronization attempts are made, the Security Token will be blocked for 1 (one) day and a new synchronization should be done on the next day.
    • If the message "Invalid Password" appears when you enter the number sequence on your Security Token, return to the first step and once again enter your username and password.
    Identificação por login e senha de acesso
  • Phase 3

    Upon completing synchronization of the Security Token, you will be automatically sent to the Banco MUFG Brasil S.A. Internet Banking start page.

    Identificação por login e senha de acesso
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Warning Notice

Banco MUFG Brasil S.A. would like to inform and alert the general public that neither Banco MUFG Brasil S.A. nor Bank of Tokyo S/A offers or enters into any kind of loan transactions, financing or other financial products using any means of communication such as telephone or electronic mail (email) and furthermore does not authorize any person to execute such operations on behalf of the bank.